03-10-2019 08:00 via theguardian.com

There was nothing super about this Tui travel agent

When Super Break went into administration, we faced a complex automated maze to try and get our money backI had booked an August break with my son to Rome through a Tui store that used the tour operator Super Break. Tui agents called the evening before our departure to inform us Super Break had gone into administration but said our booking would be honoured. This was not quite true. Our prepaid transfer from the airport was cancelled without notice, leaving us a bus and underground journey and a
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