The key to good customer service? Just do it

What puts the ‘great’ in companies that readers have been praising?The repair man at Timpson in Dublin’s Stephen’s Green shopping centre had already started opening my watch, and I had already agreed the €10 fee, when I told him that many years ago in London I had paid extra for a “lifetime guarantee” when buying a battery at another of its branches. Despite the fact that I had no evidence – and I wasn’t even in the UK – the repair man i