TalkTalk, BT and Mr Jones have a thing going on with my account

Someone used my address to set up a TalkTalk account and then BT cut off my broadband service without warningI live in a house share in London, and when we received a letter from TalkTalk addressed to a James Jones (not his real name) I didn’t think much of it. But when it was followed by a package containing a broadband router I became concerned that someone had set up an account using our address. I rang TalkTalk and was told to ignore it as a scam as the call handler didn’t recogn