Santander fined for keeping dead customers' money

Bank failed to treat customers and their next of kin fairly – Financial Conduct AuthoritySantander UK has apologised after being hit with a £32.8m fine for holding millions of pounds back in deceased customer accounts up to 21 years after their deaths.City watchdog the Financial Conduct Authority said the the high street bank failed to treat customers and their next of kin “fairly”, having stalled or failed to complete the probate process despite being informed of their d