Royal Mail changes course on 'outdated' redirection fees

Cost will be ‘per household’ not ‘per surname’ so modern families are not penalisedRoyal Mail has bowed to pressure over how it charges for its redirection service, which critics say penalises modern families with different surnames.Citizens Advice has urged Royal Mail to change the cost of mail redirections from a “per surname” to a “per household” basis. Continue reading...