Rise of robots threatens to terminate the UK call-centre workforce

It is feared that almost 46,000 jobs in customer support will disappear before 2021 as firms embrace automationSome days the robot future feels closer than others. At the annual Google developer jamboree in California last week, the tech giant wowed the audience with the language skills of its virtual assistant software, now so fluent it can make calls without the recipient realising the voice does not belong to a human.It’s a long way from Silicon Valley to Swansea, where less than a fort