02-10-2019 08:00 via theguardian.com

Refugee family fell victim to Thomas Cook collapse

They lost their holiday and £2,400 after being wrongly refused boardingI booked flights to Mallorca for a family holiday in June through Thomas Cook. We have Iranian nationality and hold a UK residence permit and a UK refugee travel document. The Spanish embassy advised that I did not require a visa.We arrived at Manchester airport at 3.30am to be greeted by a Thomas Cook representative who refused to allow us to board our flight, telling us we were not born in the UK and therefore needed
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