Outdated ombudsman rules frustrate consumers

Enforced wait of eight weeks before a complaint can be lodged should be axed, say campaignersCustomers are being left out of pocket because of arcane rules that force them to wait eight weeks before they can take unresolved complaints to an ombudsman.Campaigners are calling for the system to be updated after research by the consumer website MoneySavingExpert showed that 89% of respondents wanted the waiting time halved to allow swifter redress when companies fail to deliver. Continue reading...