Online retailers should accept returns without complaining | Letters

Serial returner Penelope Jones would prefer to try clothes on in store, but finds it’s often not possibleYour article says serial returners often send products back “out of buyer’s remorse” and quotes Al Gerrie saying that “this cohort is exploiting retailers” (Serial returners send back £6.6bn of online purchases a year in UK, report finds, 21 October). I am a serial returner, and these claims are not true of me. I would much prefer to go to a shop