Online retailers pass the parcel as couriers fail to deliver the goods

Complaints have risen 48% as firms pop up to deal with the surge in online shopping. But the problem is we want it cheapBen Thomas (not his real name) was startled to learn that the £262 robot vacuum cleaner he’d ordered online from Gearbest had been successfully delivered. There was no sign of it at his London address and no card put through his letter box. He contacted the delivery firm, Yodel, and discovered that the package had been signed for, but not by him.“A customer se