Npower allowing energy customers to fall £1,600 in debt before acting

Big-six firm acknowledges it needs to step in more quickly for those struggling with bills after criticism from OfgemOne of the UK’s biggest energy companies is allowing its customers to fall as much as £1,600 into debt on their energy bills before intervening to help them repay it.The energy regulator, Ofgem, said the “big-six” firm npower, along with the smaller suppliers Utility Warehouse, Ecotricity, iSupplyEnergy, and First Utility, let customers accrue an average of