Now it’s time for a crackdown, as ombudsman service labelled ‘a shambles’

This week Moneysavingexpert’s Martin Lewis is presenting his review of the services to parliament. Anna Tims reports on his concernsM ichael Hernon was startled to be told that his British Gas account was £896 in the red. His statement the previous month showed that he was £306 in credit. British Gas explained that the sum related to an earlier bill which, because of an error, had never been sent. Hernon asked to see the bill and when British Gas failed to oblige, he turned to