Not such an Easylife when my digital hearing aid fails to charge

I have been promised a replacement but have waited in vain for one to turn upSeveral weeks ago we bought a rechargeable digital hearing aid from Easylife. It arrived promptly and worked well on day one, but it would not recharge as instructed.We emailed customer services and were offered a free pickup with a subsequent replacement. We waited in all day in vain. We again contacted it and received an email saying “they had tried to call without success to discuss the pickup&rd