Northern rail blocking Twitter complainers 'adds insult to injury'

Companies ‘should bend over backwards to help passengers’ amid rail chaos, says Which?A consumer watchdog has accused rail companies of “adding insult to injury” by blocking people on social media when they complain.Which? said Northern rail – which cancelled hundreds of trains this week during the bungled launch of its new timetable – had been blocking passengers after they complained about the service on Twitter. Continue reading...