Network Rail's Andrew Haines: 'We've stopped the rot a bit'

A year into the job, chief executive is making cultural changes centred on listening to passengersCall this a crisis? There may be outrage at ever-rising fares on a railway system beset by problems but the last time Andrew Haines, who has just marked his first anniversary as chief executive of Network Rail, took on a fresh job, he made front pages as “the man who closed Britain”.His tenure at the Civil Aviation Authority was marked early on by the ash cloud crisis that shut down UK a