My Virgin Active discount that wasn’t fit for purpose

After buying Vitality Health insurance my membership fee should have been cutI have been a member of Virgin Active in Nottingham since last summer – paying £50 a month – but having recently bought Vitality health insurance, I was entitled to a discount which reduces it to £32. I contacted Virgin by phone twice to discuss this, and was told to show evidence of my Vitality membership and fill in a new form. I was advised that the reduced amount would start next month but, w