My Pizza Hut refund got lost – can you help me get my slice?

I was promised a gift card of ‘substantial’ value as compensation. I received £10I ordered a pizza online from Pizza Hut for £13.95 and was told an hour later that it would not be delivered as there were no available drivers. Later they said it would take up to 16 working days to action a refund. It never arrived.I was told the branch hadn’t passed on the correct information, so the refund had not been issued. It would take another 10 working days. Again it didn&rsq