My nine-year struggle with Virgin for a working broadband connection

I’ve lost days off workand freelance commissions, but it has just offered £100 in ‘goodwill’I’ve been without a properly functioning broadband for nine years and Virgin Media seems unable to do anything about it. The problems began soon after I moved into my conversion flat in 2008. The cable runs over the roof, then splits to each of the properties, finally reaching my flat at the bottom. A technician advised that I would need my own cable fitted for a reliable con