Metro bank refuses to refund scammed customer

Bank accuses businessman of gross negligence after his account is cleared of £20,000Metro bank is one of the fastest-expanding new banks in Britain, aiming for 100 branches. But what if your account falls victim to fraud? One customer says he is outraged after Metro refused to refund £20,000 stolen from his account, despite accepting he did not authorise the payments.Paul Graham*, a Kent-based businessman, lost £20,000 after fraudsters were able to go into the Brixton, south Lo