May I have a word about… commuter woes | Jonathan Bouquet

Bosses can use all the technology they like to monitor our journeys, but what we really want is a bit of human interactionIn the week it was announced that rail fares would be going up yet again, it was reassuring to discover that there is potentially help at hand to ease the lot of the hard-pressed train user, driven inevitably by the power of technology.Mark the words of Trevor Elswood, chief commercial officer at Capita Travel and Events: “By bringing together data sets from around the