24-04-2024 08:00 via theguardian.com

Matchesfashion strikes a sour note as my £902 goes missing

I returned two coats and the parcel was lost and then it went into administrationAt the end of January I bought two coats from Matchesfashion for £902. I returned them, but the parcel has been lost and now Matches has gone into administration and I don’t have the coats or the money.I used the DHL labels provided to send them back on 27 February, and followed up a week later as I had not received a refund. I was told my package was still in transit, so I returned to the drop-off point
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