28-06-2016 08:00 via theguardian.com

Left almost speechless by a rapid refund from Ryanair

Car hire and air fare were promptly refunded when I was forced to cancel my tripI am currently suffering from minor heart problems but, following medical advice, my wife and I felt able to make a short trip to France. We booked a Ryanair flight to Carcassonne for £155 and hired a car through Ryanair for an additional £169. My condition changed and it became clear that making this trip would be unwise. I got in touch with Ryanair, which put me touch with the agency that handles their
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