John Lewis's customer service is really bugging us

Nightmare as it delivers our new Cooper oak beds along with wood eating beetlesI know you have discussed whether John Lewis’s customer service has got worse, so I thought you would be interested in my experience after it sold us an oak bed containing rare wood-eating beetles that kept us awake at night.We had bought two Cooper beds – described as being made from oak in Vietnam – from John Lewis, but a year or so later my daughter complained of hearing odd noises at night. After