Is Booking.com breaking its ‘free cancellation’ pledge?

We asked for your experience of using the site. This is what you told us …Last week we featured the case of GC from Winchester who booked seven hotel rooms using Booking.com for a family get-together. She planned to cancel those not required using the website’s “free cancellation” option. Instead, Booking.com took £1,200 from her bank card and refused to allow her to cancel three rooms.We were very surprised it refused to help – the hotel later came to her ai