Ikea’s returns policy is on another planet

I just wanted to return one item but had to send back everything and re-order to have it collectedI am really confused by Ikea’s returns policy, which states I have to return a whole order of several items in order to qualify for a free return. I wanted to return a £15 rug from a £65 order. However, Ikea told me I would need to pay £25 to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus – actually m