I cancelled Virgin Active membership but it kept on taking my money

I also realised belatedly that it had been overcharging me from the startI took out gym membership with Virgin Active in April 2016. Through my health insurer, Vitality, I was eligible for a plan discounted to £100 a month, which could be cancelled at any time. However, the rep persuaded me to set it up as a normal account, costing £134 a month and requiring 12 months’ notice to cancel, which they would convert into a £100 Vitality account. This would make the first parti