‘I am disabled and housebound – but BT has cut my lifeline’

I was thrilled to get broadband, but I have been without the service for nearly nine weeksI am a 32-year-old disabled woman who is housebound. It is vital to have lifelines in place to help distract from the isolation, so I was thrilled when BT Infinity became available in my area.On the day the service was due to be activated my internet connection was, instead, disconnected. An Openreach engineer arrived five days later and found that a vital cable was missing from the street cabinet. I was to