How bots are helping businesses to engage with customers

From Disney to CNN, some of the world’s leading brands use Facebook Messenger to personalise their service. But it’s also a powerful tool for startups and SMEs looking to drive salesAfter enduring the heartache of splitting from her long-time beau, Kermit the Frog, in 2015, Miss Piggy was never going to retire solemnly into the shadows.Instead, the self-proclaimed diva soon found herself in Disney’s employ, dishing out lively dating advice – with the odd word of French th