High cost of more delay forced TSB to upgrade before it was ready | Nils Pratley

Using former owner Lloyds’ IT system was proving ruinously expensive for the bankIt will be no consolation to those TSB customers suffering under the botched IT “upgrade” that the bank had originally planned to do the work last November when, one assumes, it would have been even more badly prepared.Its chief executive, Paul Pester, said at the time that the “main reason” for the delay was the approach of a likely rise in interest rates, which indeed materialised. TS