Hidden cost of getting in touch with Secret Escapes

I have pointed out that the holiday firm is legally obliged to offer a basic rate phone number, but it just doesn’t want to knowThe holiday website Secret Escapes offers only one number for its customer service and it costs up to 62p a minute to call. I pointed out to the firm that since June 2014 firms must offer a basic rate number for after-sales enquiries, but it insisted it abides by the regulations. The CEO, Alex Saint, told me that it’s my “prerogative” if I disagr