Govia withholds compensation from delayed rail customers

The firm behind Southern and Thameslink admits a series of erroneous letters were sent to claiming customersBritain’s most vilified train company Govia, the firm behind strike-ravaged Southern and other poorly performing franchises, has admitted it has been wrongly telling customers they are not entitled to delay compensation as a result of a “computer glitch”.Related: Rail franchise mandarin's board gave Southern contract to client of his companyContinue reading...