Goldcar refuses car or refund after late flight arrival

We couldn’t even get our insurance cover back and had to make a new booking for £108We hired a car from Goldcar for collection at Malaga airport. The flight was more than an hour late and we were told the booking was no longer valid as we had arrived more than 15 minutes late, that it was non-refundable and, incredibly, so was our insurance cover. In effect, our whole booking was worthless. We had to pay £108 to hire another car with the firm. RC, London Cancelling pre-paid car