For BA, a £100m compensation bill could be just the start

Abysmal handling of the IT failure that saw tens of thousands stranded and delayed means the airline will struggle to put the shine back on its brandPaul Sutherland is not a man you’d want to mess about. The martial arts instructor, 44, had woken early on the last Saturday in May and checked in on his phone for his British Airways flight to Stockholm, where he was due to officiate at a night of Ultimate Fighting Championship (UFC) bouts. By 7.30am, he had packed his suitcase, complete with