Faster broadband speeds, but slower service with Virgin Media

Why didn’t it tell me at the start that there would be delays?At the start of the year I decided to switch to Virgin Media for its supposedly faster broadband download speeds. I was told an engineer would visit on 12 January and was sent several confirmation emails. The engineer didn’t turn up, and I was eventually given another date.When the site engineer came to my home on 23 January I was told there would need to be a one-metre excavation to allow for a cable to run to my property