'Disastrous decline' in HMRC customer service predicted due to cuts

Public accounts committee delivers stark warning to tax authority dealing with spending and job cuts, office closures and BrexitPlans to save money at HM Revenue & Customs by moving more of its operations online are leading towards a repeat of a “catastrophic collapse” in customer service, according to parliament’s spending watchdog. The public accounts committee said it was not convinced that the tax authority had a credible plan to prevent a “disastrous decline&rdqu