Diners reach tipping point over gratuities

Government to act over confusing and unpopular policies on service charges at restaurant chains – but will its plans work? Tipping in the hospitality sector is in the spotlight, with the government proposing a ban on restaurant owners making deductions from discretionary service charges. Unpopular tipping policies at several well-known restaurant groups have prompted government attempts to improve the treatment and transparency of tips payments for consumers and workers. Last year media in