Dear Airbnb: who is ‘Rachel’, and how has she taken over my booking?

When I got a confirmation email addressed to the wrong name. I suspected an error and cancelled. Then £500 wastaken from my accountEight months ago, I booked an Airbnb on my new iPhone. The confirmation congratulated someone called Rachel on the booking.I realised Airbnb tech had somehow logged me in to a stranger’s account using my new work phone number and my Face ID. Airbnb later told me the phone number had been recycled and was previously owned by “Rachel”. No paymen