Consumer rights in 2018: from petty fines to outrageous bills

We round up some of the worst cases in rip-off and cock-up BritainIt’s been a hair-raising year. There’s the prospect of that eye-watering “divorce” settlement required to end the relationship, the isolation as we are cut off from essential services, the panic when flights are grounded and the fallout from an unregulated free-for-all. Yes, life on the British high street, real and virtual, has been predictably alarming for Observer readers – and that’s before