Coming to terms with Hermes deliveries

Cracks show in the system for returning faulty items to AmazonIn February I ordered a Toshiba TV from Amazon which was delivered by Hermes. When I turned it on I discovered the screen was cracked and asked Amazon for a replacement. The new one – again delivered by Hermes – was fine, but I had to arrange the return of the faulty one. I decided to use Hermes again and paid the delivery fee (to be refunded by Amazon), repacking the faulty TV After the collection, I didn’t hear any