Calling John Lewis about my Partnership card ... is there anybody out there?

IT problems at retailer leave credit card customers in the lurchAs I see from many posts on money forums and social media, I know I am not alone in complaining about the John Lewis Partnership credit card. But my situation is vexing me. John Lewis Finance revamped its website in early October, asking cardholders to re-register. I did so. Then, two weeks ago, I realised that my card expired this month and a replacement had not arrived. It was apparent from the online posts about failed payments a