‘BT won’t refund when its broadband doesn’t work’

My dad faces a £260 bill for engineers’ visits but he has had a painfully slow service for monthsMy father is 74, severely disabled and in and out of hospital. He has a package for TV, broadband and phone with BT. Unfortunately, the broadband speed at his south London home is so low he can’t use the internet or watch BT Sport (the main attraction). He wanted to leave BT and it suggested a technician come out to see if they could fix the fault. It still hasn’t fixed it (hi