BT broadband user charged £5,000 after exceeding usage limit

My grandmother unwittingly bust her allowance – and the charges add up to thousandsMy grandmother has been subscribing to a limited broadband package with BT since 2010. It turns out that every month she has exceeded her usage allowance and drained her savings, paying thousands of pounds of additional charges. For example, the extras in the third quarter of 2017 were £171, so, if this is representative of the whole period, she may have paid more than £5,000 in extra charges sin