British Gas told to pay £9.5m in compensation for late and incorrect bills

Watchdog orders supplier to repay customers and donate to charity after IT relaunch hit tens of thousands of usersBritish Gas has been ordered to pay £9.5m for IT failures that landed business customers with incorrect and late bills, leaving some paying over the odds with other suppliers because of delays registering new accounts.Some customers did not receive a bill for up to 18 months and were then hit with large catch-up statements after the launch of a new IT billing system in 2014 to