British Gas pledges to focus on customers after being overtaken by Octopus

CEO of owner Centrica says service will be ‘my obsession’ as profits slump by a third to £2.3bnBusiness live – latest updatesThe boss of British Gas has said that losing its spot as Britain’s biggest energy supplier for the first time in four decades should “galvanise” its staff to focus on customer service and lowering bills.Chris O’Shea, the chief executive of Centrica, which owns British Gas, said monitoring its customer service was an “ob