01-07-2019 08:00 via theguardian.com

Booking.com failed to keep its promises over cashback offer

Readers were promised rewards as an incentive to book hotels, but haven’t received themLate last year Booking.com advertised a promotion of £80 cashback on future hotel reservations costing £350 or more. On this basis, I booked a hotel in Seville for £359. I paid the bill on leaving, which Booking.com said would trigger the reward to be paid in 60 working days. However, that date came and went. Since then, further promises that the money would be paid have gone unrewarded
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