Bed shop charged a cancellation fee after giving bad advice

A reader says they were told a frame would fit up their stairs, but this turned out not to be the caseI am 80 years old and recently lost my wife of 54 years. I wanted to replace our bed and in March I ordered a small 4ft double from HSL in Bristol.The salesperson was helpful and assured me the bed would fit up the stairwell of my 1932 semi-detached house. Continue reading...