Bad customer service: who are 2018's worst offenders?

Complaints about rip-offs and rotten service continue apace. Here’s our roundupStrife at low-cost airlines, terrible car hire firms, holiday accommodation scams and a UK train network in meltdown. From a consumer perspective, 2018 was very much the year to stay at home. The last 12 months saw no let-up in reader complaints, and our Consumer Champions receive about 600 emails a month, and more in the post. So which companies made headlines for the wrong reasons, and what, if anything, did w