BA staff humiliated me by refusing to let me fly

As a Syrian national based in Germany I did everything to avoid potential problemsI had to fly from London to Lyon to present my master’s degree thesis at the University of Grenoble. I am a Syrian national based in Germany and, to avoid any problems, I checked that my documents were in order on BA’s website and arrived at Heathrow three hours early. However, the BA staff member at the boarding gate was unable to read German or French and refused to accept my documents. She humiliated