BA gave a refund for flights – but American Express won’t hand back my £2,000

The credit card firm is holding my cash after we were forced to cancel due to family illnessBack in August, my family was due to go to California on a trip of a lifetime. Two days before departure, my father-in-law was given a “few short weeks to live” and we had to cancel. Our flight and hire car were booked through British Airways and, on receipt of proof of my father-in-law’s terminal illness, it refunded our flight and car payment immediately. Unfortunately, the payment for