BA gave a refund – but Amex won’t return my £2,000 payments

The credit card firm is holding my cash after we were forced to cancel due to family illnessBack in August, my family was due to go to California on a trip of a lifetime. Two days before departure, my father-in-law was given a “few short weeks to live” and we had to cancel. Our flight and hire car were booked through British Airways and, on receipt of proof of my father-in-law’s terminal illness, it refunded our flight and car payment immediately. Unfortunately, the payment for